Survey results showed that technicians felt pain most in these areas from their work:
- Knees - 29%
- Low back - 20%
- Shoulders - 11%
The business goal was to decrease the need to shift techs out of the field and into office jobs, ultimately reducing turnover.
CONTEXTUAL OBSERVATIONS AND INTERVIEWS
Though the survey results were helpful as a guide, I arranged to accompany 5 technicians at work to see their typical work postures (climbing, lifting, pushing, kneeling) first-hand.
During these service calls, we talked about how their daily work affected their physical health.
They wanted to be productive and continue to work in the field as free from pain as possible.
The information architecture was based on both business and user requirements. Techs wanted exercise guidance to reduce risk, while business leaders wanted anatomy education and testing for retention. So I separated the content using tabs and included a quiz for each section.
After sketching out possible solutions, I drew wireframes and screens in Sketch and created a high fidelity prototype in Axure.
As mentioned earlier, there is no way to test with the intended users; ideally, I would have had them do usability tests to test the information architecture and navigation.
Regardless, this project gave me a chance to apply the UX process to an independent project and learn how to repurpose content (from print to digital).