Research & Discovery
The results of a previously administered survey (n=unknown) showed that techs were most concerned about pain developing in the knees, low back, and shoulders.
Techs were being shifted into office jobs because of pain sustained on the job; this led to increased hiring and training of field workers. Business leaders wanted the techs to stay healthy and productive.
I accompanied 5 techs to residential and commercial sites to observe their typical work postures and movements first-hand (i.e., kneeling, climbing, lifting, pushing, pulling).
While on the job, we also talked about how their daily work affected their physical health. Some just dealt with the pain, while others had become more proactive about their health after sustaining injuries.
Ultimately, they wanted to continue to work in the field for as long as possible, as free from pain as possible.
I developed two personas based on the research gathered. These allowed me to remain focused on the needs of the audience.
Next, I specified the user requirements to ensure the content met each user’s specific goals. (The team leads’ requirements came from the initial brief.)
As a technician:
- I want to learn what exercises I can do to stay strong.
- I want to know how to find medical resources so I can get help when I need it.
As a team lead:
- I want techs to learn about anatomy so they are informed about the effects of the job on their body.
- I want to quiz my team members on the material so that I know it was understood.
I began by sketching out several ideas around how best to organize the content. What content should take priority? Which content could be categorized as secondary?
I debated categorizing the information by symptom, but settled on categorizing by body part.
The next step was to translate the sketches into wireframes in Sketch.
I used a silhouette of the body on the home screen, with the areas of concern (low back, shoulder, knee) as entry points.
Once they selected a body part, the user would see two tabs: RISK and ANATOMY, addressing the needs of the techs and the business leaders, respectively.
Solution & Lessons Learned
Additional changes would include single sign-on tied to the corporate system and a profile page for the user.
If I had access to the original stakeholders, I would have had them do usability tests to validate the information architecture and navigation.
This project gave me a chance to apply the UX process to an independent project and tackle re-purposing content (from print to digital).